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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
“Finding exactly what you’re looking for is easy! You can use the search bar at the top of any page to type in the product name. Alternatively, you can browse through our shop categories to explore our latest collections. If you’re still having trouble, feel free to reach out to our team—we’re always happy to help!”
Yes, you can! Just click the ‘Heart’ icon on any product page to save it to your wishlist. You can view your saved items anytime by visiting the ‘Wishlist’ page in your account.”
“Product availability is shown directly on each product page! If an item is in stock, you will see ‘In Stock’ displayed next to the product. If it’s temporarily out of stock, it will say ‘Out of Stock’—and you can sign up for notifications to know as soon as it’s available again!”
“For security reasons, we require all customers to create an account before placing an order. This ensures your data remains protected and gives you full access to your order history and tracking.”
Payment Information
Payment Methods
At TomXtore, we prioritize the security and convenience of your transactions. While we are exploring future payment gateway options, we currently accept payments through NOWPayments.
Why NOWPayments?
NOWPayments is a leading cryptocurrency payment gateway that allows us to securely process a wide range of digital currencies. This enables us to offer you a reliable and efficient payment experience, safeguarding your transactions with advanced technology. You can be confident that your payment details are handled with the utmost care and security.
We are continuously working to expand our payment options to serve you better. Thank you for your understanding and continued support.
Yes, your payment information is fully secure. All transactions at TomXtore are processed through NOWPayments, a trusted global payment gateway that uses advanced encryption and secure payment channels. We never see or store your card or wallet details, so you all transactions are processed through NOWPayments with advanced encryption, and we never see or store your payment details.
Yes, you can apply a coupon code during checkout. Simply enter your code in the designated field on the cart or checkout page, and the discount will be applied instantly.
If your payment fails, you’ll be notified right away and can try again or choose a different payment method. Please make sure your payment details are correct and that you have sufficient funds in your account.
Order & Returns
We offer a 30-day return policy. You can return eligible items within 30 days of receiving your order. Items must be unused and in their original packaging. Please contact our support team before returning any item.”
How do I return an item?” →
“To return an item, please contact our support team at tomxtore.com with your order number. Our team will provide you with the return instructions and return address. Please make sure the item is unused and in its original packaging, and include a copy of your order invoice.”
We offer free returns! If you need to return an item, we cover the return shipping costs. Please contact our support team to receive your prepaid return label.”
“Yes, we want you to love your purchase! If you’d like to exchange an item for a different size or color, please contact our support team at tomxtore.com. We’ll help you return your original item and get the replacement order started right away.”
Ordering from tomxtore
Placing an order at TomXtore is simple! Just browse our collection, add your favorite items to the cart, and proceed to checkout. Once you’ve entered your shipping details and selected your payment method, click ‘Confirm Order.’ You will receive an email confirmation as soon as your order is successfully placed.”
Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to follow your package’s journey every step of the way until it arrives at your door.”
We process orders quickly to get them to you as soon as possible. If you need to modify or cancel your order, please contact our support team immediately. If your order has not been shipped yet, we will do our best to accommodate your request. Please note that once the order has been processed or shipped, we are unable to make any changes, but you can return the item once it arrives.”
“We sincerely apologize if your order arrives damaged or incorrect! Please contact our support team at tomxtore.com within 48 hours of delivery. Include your order number and a quick photo of the item/package, and we will make it right for you immediately—either by sending a replacement or issuing a full refund.”